Home sales enter the era of "service is king"

Home sales enter the era of "service is king"

With the increasing demand for household products, the home sales market is becoming more and more mature. Many home brand sales strategies are no longer limited to competition price and quality, but also attach great importance to service improvement and customer experience.
Buying a sofa can enjoy a free maintenance and disassembly service once a year; ordering a shower room can get a free design of the bathroom layout. With the increasing demand for household products, the home sales market is becoming more and more mature. Many home brand sales strategies are no longer limited to competition price and quality, but also attach great importance to service improvement and customer experience.

From March 15th to 18th, the reporter visited a number of home brand stores in the Sunshine Building Materials Market and International Home Building Materials City. At present, many stores that mainly focus on sofa products provide customers with free annual washable sofa covers. , maintenance sofa service.

In this regard, a brand of home sales staff said that providing customers with free cleaning and disposing of the sofa cover service seems to be a small matter, but in real life, for some people who often do housework, the washing and installing, the sofa cover is a A very troublesome thing.

“Especially, the fabric cover on the main structure of the sofa is relatively difficult to disassemble. The disassembly by our professionals can save customers a lot of things.” “The customer service is also very recognized, so choose to be in our store. Buy sofas, bedding, etc."